An agreement in plain sight.

These Terms & Conditions (the “Terms”) govern your access to and use of the website agora-ai.eu (the “Site”), the Agora AI Academy, the Journal, live workshops, community features, and related services (together, the “Services”), provided by the Promote Freedom Foundation, enterprise number (KBO/BCE) 0762.524.324, registered office Emile Jacqmainlaan 81, 1000 Brussels, Belgium (the “Foundation”, “we”, “us”). Agora AI Hub is a project of the Foundation and not a separate legal entity.

By using the Site, creating an account, or purchasing a Service, you agree to these Terms. If you use the Services on behalf of an organisation, you confirm you are authorised to bind it, and “you” includes it. These Terms do not limit any rights you have under mandatory law, including EU and Belgian consumer law; where these Terms conflict with rights the law says you cannot give up, the law wins.

The Services currently include: (a) the public Site and the Journal (articles, analysis, resources); (b) the Academy — online courses and learning paths on our learning platform; (c) live workshops and events, online or in person; (d) accounts, community and participation features; and (e) newsletters and updates you ask for.

We develop the Services continuously and may add, change, or discontinue features. For free Services we may do this at any time, with reasonable notice where the change matters. For paid Services we deliver what you purchased as described at the time of purchase or, where that becomes impossible, offer an equivalent alternative or a refund for the undelivered part. Where a separate written agreement exists with an organisation, it prevails over these Terms for that engagement.

To enrol in courses you must create an account with accurate, current information and keep it updated. You are responsible for keeping your credentials confidential and for activity under your account; tell us promptly at europe@agora-ai.eu if you suspect unauthorised use.

You must be at least 16 years old to create an account, and at least 18 (or the age of majority where you live) to make purchases. You may close your account at any time. We may suspend or close an account that seriously or repeatedly breaches these Terms (clause 10), after warning you where reasonable. Closing an account does not affect purchases already made: paid enrolments remain accessible for their promised period or are handled under clause 5.

For paid Services, the price, what it includes, and any access period are stated on the relevant page before you order. Prices are in euros and, where VAT applies, include it. Obvious pricing errors do not bind us; if we discover one before delivery, we will contact you to confirm or cancel at the correct price.

The order process: you select a Service, review your order, and pay through our payment provider. Your order is an offer; the contract is concluded when we confirm it by email. Card and payment data are processed by the payment provider under its own terms; we do not store full card numbers.

Some Services offer subsidised or community pricing (for example for people rebuilding their lives in Europe, students, or small NGOs). These seats are funded by the Foundation’s mission budget and partners. We may ask simple eligibility questions; deliberately false answers are a breach of these Terms. If a payment fails or is charged back without cause, we may suspend the related access until it is resolved.

(a) Right of withdrawal. If you are a consumer in the EU/EEA, you may withdraw from a distance purchase within 14 days of the day the contract is concluded, without giving a reason. Email europe@agora-ai.eu stating clearly that you withdraw (you may use the model form at the end of these Terms). We refund all payments for the withdrawn purchase within 14 days, using the same payment method.

(b) On-demand digital content (self-paced courses, downloadable materials): if you ask for access during the 14-day period and expressly acknowledge that starting the content ends your right of withdrawal, the right expires once you begin accessing it. We confirm your consent and acknowledgment in your confirmation email.

(c) Live workshops and services: if you ask for a workshop to begin during the 14-day period and it is fully performed, the right of withdrawal ends with full performance (with your prior express consent and acknowledgment). If you withdraw after asking for early performance but before full performance, you pay a proportionate amount for what was delivered and receive the rest back.

(d) Cancellation by us: if we cancel a live workshop, or move it and the new date does not work for you, you choose between an equivalent alternative and a full refund — regardless of the 14-day window.

(e) Statutory conformity rights: independent of withdrawal, EU law (including the rules implementing Directive (EU) 2019/770) gives consumers remedies if digital content or services are defective or not as described — repair, replacement, price reduction, or refund. These rights are not limited by this clause.

(f) Goodwill: where the law does not require a refund, we still want the Academy to be worth your trust. If a course seriously missed what its page promised, write to us within 14 days of finishing it and explain — we will look at it honestly.

Enrolment gives you a personal, non-exclusive, non-transferable right to access the course and its materials for the stated access period (or, if none is stated, for as long as we offer the course, with reasonable notice before retirement). You may download materials marked downloadable for your own learning and internal organisational use.

You may not share account access, redistribute, publish, resell, or commercially exploit course materials, or record live sessions without our written permission. Organisations wanting multi-learner access should purchase the corresponding team option or contact us. Certificates and completion records describe your actual participation and results and may be verified on request. Workshop recordings, where provided, follow the same rules as course materials.

You keep all rights to content you submit (comments, forum posts, assignments, questions, feedback — “Your Content”). You grant the Foundation a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display Your Content as needed to operate, provide, and improve the Services. The licence ends when you delete the content or close your account, except for backup copies kept for a limited period and content already lawfully shared with others as part of the Services.

You are responsible for Your Content. Do not submit content that is unlawful, infringes others’ rights, or contains third parties’ personal data without consent — this matters especially in our community, which includes people in vulnerable situations. Ideas or feedback you send us may be used to improve the Services without obligation. We may remove content that breaches these Terms; where the law requires, we will explain the removal and how to object.

All content we provide — the Site, Journal articles, course materials, graphics, the “agora” and “Agora AI Hub” marks, design, and code — is owned by the Foundation or its licensors and protected by intellectual-property law.

Journal content: you may quote and share Journal articles with attribution and a link to the original. You may not republish full articles, present them as your own, or use them in a way that suggests our endorsement, without written permission. Course and workshop materials: licensed to enrolled learners under clause 6 only.

Third-party names, marks, and tools referenced in the Services belong to their respective owners. If you believe content on the Site infringes your rights, contact europe@agora-ai.eu with details; we will review and respond.

The Services teach practical, critical use of AI. In that context: (a) third-party AI tools shown or used in courses are governed by their own terms and privacy policies, which you accept directly with those providers; (b) outputs of AI systems can be inaccurate, incomplete, or biased — the Services train you to verify them, and you remain responsible for how you use them; (c) course content, Journal articles, and workshop guidance are educational information, not legal, financial, medical, immigration, or other professional advice, and no learner outcome (employment, funding, admission, case results) is guaranteed; (d) where we use AI to help produce content, we review it editorially and remain responsible for what we publish.

When using the Services you must not: (a) break the law or help others break it; (b) harass, threaten, or abuse other participants or staff; (c) deliberately spread disinformation or coordinate manipulation through the Services; (d) upload malware, probe or break security, or access data or accounts that are not yours; (e) scrape, harvest, or mass-download Site content or participants’ personal data; (f) impersonate any person or organisation; (g) use the Services to send spam.

We may investigate breaches, remove content, restrict features, suspend or terminate accounts (clause 3), and involve authorities where the law requires. Because our community includes refugees and civic actors who may face real-world risks, we treat attempts to expose, target, or intimidate participants as the most serious category of breach.

We provide the Site and free Services with reasonable skill and care but without guarantee of uninterrupted availability. We may temporarily suspend the Site for maintenance, security, or upgrades, choosing low-impact windows where possible. Paid Services are provided as described at purchase and with professional diligence; statutory conformity rights (clause 5(e)) apply.

Neither party is liable for failure caused by events beyond reasonable control (force majeure), provided the affected party informs the other and limits the impact. If force majeure prevents delivery of a paid Service, clause 5(d) applies by analogy.

Nothing in these Terms excludes or limits liability for: intent or gross negligence (opzet/zware fout — dol/faute lourde); death or personal injury caused by our fault; fraud; or any liability that cannot be excluded under mandatory Belgian or EU law, including your statutory consumer remedies.

Subject to that, and to the extent permitted by law: (a) we are not liable for damage caused by your use of third-party services and AI tools under their own terms; (b) we are not liable for indirect or unforeseeable damage — loss of profit, opportunity, or data — arising from use of free Services; (c) for paid Services, our total liability per event (or series of connected events) is limited to the greater of the amount you paid us for the relevant Service in the 12 months before the event and €500. You remain responsible for decisions you take based on educational content (clause 9(c)).

The Site links to external websites and integrates third-party services (hosting, payments, learning platform, translation, analytics — listed in the Privacy Policy). We choose providers with care but are not responsible for third-party content, availability, or practices. Your use of a third-party service is governed by its own terms.

We may update these Terms for legal, security, or service-evolution reasons. The current version, its effective date, and previous versions are published on this page. For material changes we give account holders reasonable advance notice (for example by email or an in-Service notice). If a material change adversely affects a paid Service you already purchased, you may terminate that Service before the change takes effect and receive a pro-rata refund for the unused part. Continued use after the effective date constitutes acceptance.

(a) Talk to us first. Send complaints to europe@agora-ai.eu. We confirm receipt and aim to answer substantively within 14 days.

(b) Mediation. If we cannot resolve it together, consumers in Belgium may contact the Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, Brussels — mediationconsommateur.be), the qualified body for out-of-court resolution of consumer disputes. We engage constructively with mediation requests.

(c) Courts and law. These Terms are governed by Belgian law. Disputes fall under the jurisdiction of the courts of Brussels, Belgium — except that if you are a consumer, you keep any protection and forum granted by the mandatory law of your country of habitual residence.

(d) Language. These Terms are drafted in English; translations are for convenience. If a translation conflicts with the English version, the English version prevails to the extent permitted by law.

(e) Miscellaneous. If a clause is found invalid, the rest stays in force and the invalid clause is replaced by a valid one closest to its intent. Not enforcing a clause is not a waiver. You may not assign this agreement without our consent; we may assign it to a successor of the Foundation’s activities with notice to you.